Omotenashi does not require extroversion. The introvert's omotenashi is preparation and environment — arranging spaces and systems so that others can thrive without being directly attended to. The meeting room prepared before anyone arrives. The document sent in advance. The quiet follow-up email. You do not need to be warm and effusive to practise omotenashi. You need to be attentive.

Going Deeper

Explore this philosophy in the books of Takeshi Mori. Related: https://amzn.to/4m8e21d

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